Question 1

How do I order?

Accepted Answer

Each order is different so please get in touch to discuss your requirements. You can contact us via our online form or send an email to info@emmaloustationery.co.uk. We  know ordering wedding stationery can be daunting so please see here (javascript:void(0))for a useful guide on how to order.

Question 2

Can I order a sample?

Accepted Answer

Yes! Please get in touch if you'd like to order a sample of one of our designs. It's a great way to see and feel the quality of our products and can really help you to make a decision.

Question 3

How many invitations do I need?

Accepted Answer

We suggest one invitation per household, couple or individual, plus an extra 10%. The extra invitations can be used as a keepsake or for any last minute additions to the guest list.

Question 4

When should I send my save the dates and invitations?

Accepted Answer

There’s no pressure to send Save The Dates but it can allow your guests extra time to make arrangements. We recommend you send them as soon as you’ve booked your venue or around 9-12 months before your chosen date. Invitations should then be sent out 4-6 months before your wedding day giving your guests plenty of time to RSVP. If you choose not to send Save The Dates, then aim to send your invitations around 6-8 months before your wedding day. Add a couple of months onto these time scales for destination weddings.

Question 5

Is there a minimum order?

Accepted Answer

There is usually a minimum order quantity of 30, however, if you are planning a smaller celebration then please do get in touch and we will provide you with a bespoke quote.

Question 6

What can I customise?

Accepted Answer

All of our Collection designs are semi-customisable meaning you can change the colours, wording and fonts to suit your day. These changes are included in the price. For more complex changes such as a design element there will be a small design fee.

Question 7

How long does the process take?

Accepted Answer

The whole process typically takes between 3-6 weeks, depending on your order. If you have a tight deadline, please get in touch and we will see if we can squeeze you in! Alternatively, if you want to be super organised, it is never too soon to get in touch and start the design process!

Question 8

What are the payment terms?

Accepted Answer

We take a 50% non-refundable deposit upon booking to confirm your order. The remaining balance is then due once the design has been signed off and is ready to be sent to print. A bank transfer is the quickest and preferred method of paying but you may also pay through Paypal.

Question 9

Will I see a proof before my order is printed?

Accepted Answer

Of course! All quotes include a digital PDF proof and two rounds of amends to the design. Any further amends will incur a fee.

Question 10

Do you offer stationery packages?

Accepted Answer

We know that every couple is different and so our products are priced individually rather than in set packages. This allows you to pick and choose the items that suit your needs and budget.

Question 11

Will my invitations come assembled?

Accepted Answer

Unless you request otherwise, your invitations will arrive to you fully assembled.

Question 12

Do you supply stationery for other events?

Accepted Answer

We can create stationery for a whole range of events such as engagement parties, birthday parties, corporate events, baby showers - the list goes on! Please get in touch to discuss ideas and get a personalised quote.

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